Shipping policy
Shipping Policy
Juniva orders are processed and shipped from our fulfillment center in the United States. You'll receive a tracking link by email as soon as your order ships.
Processing and delivery
- Orders ship within 2–5 business days of being placed.
- Once shipped, delivery within the U.S. typically takes 2–4 business days, so most orders arrive within 4–9 business days of ordering.
- Orders ship Monday through Friday, excluding U.S. holidays. Orders placed on a weekend or holiday begin processing the next business day.
- We currently ship within the United States only.
Shipping rates
- Free U.S. standard shipping on orders of 2 or more bottles.
- Single-bottle orders ship for a flat $5.95 (standard).
- Subscriptions follow the same rule on every renewal: 2- and 3-bottle subscriptions ship free; 1-bottle subscriptions ship for $5.95.
- Expedited shipping, where offered, is shown with its price at checkout.
- Any shipping charge is shown at checkout before you confirm your order.
Tracking your order
Your tracking email comes from our fulfillment partner and may land in a spam or promotions folder. You can also see your order status by signing in to your account, or visit Track my order.
Lost, delayed, or damaged orders
If your tracking hasn't updated in several days, your package is marked delivered but hasn't arrived, or your order arrives damaged, email support@getjuniva.com with your order number. We'll investigate with the carrier and reship or refund — you won't be left without your order.
Address accuracy
Please double-check your shipping address at checkout. We cannot reroute a package once it has shipped. If a package is returned to us because of an incorrect address, we'll contact you to arrange reshipment.
Juniva is a brand of Kingsfoil LLC, 7901 4th St N, STE 300, St. Petersburg, FL 33702, United States.